Below you can find some answers to commonly asked questions about our Company management, our products and services.
If you still can’t find an answer to your question, please contact us: our customer service and technical team is always available to help you at the best!
We design, manufacture and sell custom-made high-performance wipers for any kind of application and for windows of all shapes and sizes. SPEICH is a brand synonymous with excellence and a leading manufacturer of professional wipers for marine use.
Find out more about our company (link)
SPEICH was born as an optical and precision mechanics company. We used our knowledge in the optical field to patent and produce his first clear view screen in 1939. The production of clear view screens remained the main activity of the company for several years until in 1959, following the request of one of the oldest Italian shipyards, we designed the first wiper specially made for the marine environment. Today SPEICH is a company in continuous development and offers wiper solutions for numerous applications, from the marine, to the railway and industrial environment. Thanks to a worldwide sales network we export to over 20 countries and continue to grow our business and the performance of our products.
Find out more about our markets and solutions (link)
The Management of SPEICH is daily committed to pursuing the following objectives:
Find out more about our business management (link)
Yes, the Management of SPEICH develops and maintains management policies compatible with the context and strategic objectives of the Organization. In addition, the Management is daily committed to ensuring that the requirements of its management system are integrated into the business processes of the Organization.
See the management policies implemented (link)
If you have any questions, please contact SPEICH at the following e-mail address: info@speich.com
You will be put in touch with the suitable person.
All SPEICH wipers are custom-made for each boat and its windows. The standard documents provided as a result of the order are:
If you have installed a SPEICH product and would like to receive its documentation, feel free to contact us (link)
The CE Declaration of Conformity is provided for each product (see product sheets) and wiper system (see technical and user manuals). Other declarations or certifications (IHM, Type Approvals, Origin, Materials etc …) are on request.
The 2D CAD formats we support are .dwg and .dxf while the 3D formats we support are .step and .iges
Yes, the Management of SPEICH ensures the management of the product life cycle oriented to the constant improvement of the product, innovation and logistical support. We maintain a continuous design program oriented towards reliability, availability, maintainability, safety and testability. We produce our products according to the highest standards and quality criteria.
See our product management policy (link)
Yes, we have an internal process dedicated to project management. The projects for customers extend from the offer phase until the end of the warranty period.
For more information see (link)
If you are a new Customer, for any request for an offer you can contact SPEICH at the e-mail address: sales@speich.com or the authorized distributor in your country (link) with whom you will be put in contact.
If you are already a customer, you can contact your SPEICH sales representative directly who will be happy to follow your request.
An offer of a custom-made wiper system consists of a technically optimal solution for each window, its application and its economic quotation. To simplify this process, SPEICH has collected the basic information necessary to be able to make an optimal technical-economic proposal in the measurement detection modules (link). If the Customer has additional technical-commercial requirements relating to the purpose of the supply, SPEICH undertakes to make a technical-economic proposal going to promptly evaluate each required requirement.
If you are already a Customer, to accept an offer you must send a countersigned copy of it (or your welcome purchase order by reference to our offer) to your reference SPEICH sales representative and a copy of the e-mail address: sales@speich.com
If you are a new customer, you will be asked for the minimum and necessary data for our customer data for legal purposes. These data are those indicated in the customer data request form (link).
Following a purchase order, SPEICH undertakes to schedule the order in production and to send the relative order confirmation including the estimated delivery date in the shortest possible time. You will receive the order confirmation from the e-mail address: sales@speich.com generally within 2-3 days from the date of the order.
If this does not happen, we recommend contacting the same address to request correct receipt of the purchase order.
The general conditions of sale are those set out in the appropriate form (link) and are valid for each supply unless otherwise indicated in the contract.
With a view to continuous product improvement, SPEICH classifies, analyzes and monitors the failures of its products during their life cycle. In case of abnormal behavior of the wiper, it will be possible to consult the “fault analysis” and “maintenance” section of the technical manual provided when ordering. To obtain the manual or for more support, you can contact the assistance at the email address: info@speich.com or at the number 0039-010-8380676, communicating the type of failure and the serial number of the engine / associated control panel for traceability.
By purchasing a SPEICH product you will have the guarantee of a fast and long-term spare parts service. It is always advisable to keep on board spare parts kits of first maintenance in case of emergency. SPEICH is responsible for providing logistical information such as lists of recommended spare parts.
Each wiper system (motor, arm, spatula and panel) is uniquely identified by its serial number on a label, with the SPEICH logo, placed on each motor and control panel during production. It is necessary to communicate the serial number for a correct order of spare parts.
The choice depends on the type of product considered, the timing available and your position at the time of failure.
For more information contact SPEICH or its nearest distributor (link)
The return of a product can be done for repair, overhaul or modification. The return must in any case be authorized by SPEICH by sending the return authorization code that must be indicated in the return transport document.
The complete information on the data necessary for the authorization of the return and on the methods of return is reported in the appropriate “Return authorization form” (link)
The factory acceptance test (FAT) is the last control to complete production oriented to:
SPEICH has internal protocols for the execution of acceptance tests in the factory that end with the issuance of a special quality control report.
SPEICH has an internal procedure for first-article inspection (FAI) oriented to the verification and validation of production processes before the mass production of all products. Non-exhaustive list of checks carried out during the first article inspection is as follows:
The terms and conditions for delivery are evaluated on a case-by-case basis at the time of the offer, according to the needs of the Customers and according to the rules of the Incoterms®. Once the order is ready, you will be contacted by SPEICH Logistics for the organization of delivery. In cases of carriage free with charge on the invoice, according to the agreed terms and conditions of delivery, SPEICH will provide a quote and ask for the customer’s approval before shipment. Once the shipment is ready, SPEICH will communicate to the Customer the details of the shipment.
The data necessary to organize the shipment are those described in the form “Data required for transport” (link).
Commissioning for a wiper system is a series of activities carried out, following completed installation, to obtain, verify and document that the performance of the system meets the objectives and criteria defined for the purpose of the supply. SPEICH issues at the request of the Customer a checklist for the commissioning activities to be performed. The presence of a SPEICH technician to perform a commissioning is to be evaluated and requested when ordering.
If you are interested in proposing products and services to SPEICH you can send an email presentation to info@speich.com.
Your proposal will be evaluated by our purchasing department according to predetermined criteria.
